Last updated: November 3, 2026

At Pawvitamin, we want you to feel confident when shopping with us. This policy explains how to contact us about returns, cancellations, and refunds.

1. Right to Cancel

Consumers in the European Union generally have the right to withdraw from an online purchase within 14 days of receiving the goods, without giving a reason, subject to applicable law and legal exceptions.

To exercise this right, contact us at suporte@pawvitamin.com and provide your order number and a clear statement that you wish to withdraw from your purchase. We will provide the applicable return instructions.

Where required by law, you may also use any electronic withdrawal function made available on our store.

2. Condition of Returned Items

Please take reasonable care of items while inspecting them. If you return an item, include its original packaging and accessories where reasonably possible.

Any restriction relating to opened or unsealed products for health or hygiene reasons will apply only where permitted by applicable law. Nothing in this policy limits your statutory consumer rights.

3. Return Shipping Costs

For a change-of-mind return, the customer may be responsible for direct return shipping costs where permitted by law and where this responsibility was properly disclosed before purchase.

If an item is faulty, damaged, or incorrect, please contact us before returning it. Applicable legal rights and remedies will be respected.

4. Refunds

When you validly withdraw from a purchase, we will process the refund within the time required by applicable law. For EU withdrawal requests, this is generally no later than 14 days after we are informed of your decision.

Where legally permitted, a refund may be withheld until we receive the goods back or you provide evidence that they have been sent back, whichever occurs first.

Refunds will normally be made using the original payment method unless otherwise agreed with you and permitted by law.

5. Faulty or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, email us at suporte@pawvitamin.com with your order number and a description of the issue. Photographs may help us assess the problem.

Your statutory rights regarding faulty or non-conforming goods are not affected by this policy.

6. How to Contact Us

To request a return or refund, email:

suporte@pawvitamin.com

Please include your order number and the item concerned. Do not send items to an address until we have provided the applicable return instructions.

Please contact us before returning any item to request the appropriate return instructions and return address.

This policy does not remove or reduce any consumer rights that cannot legally be excluded.

Company Information

Trading Name: Pawvitamin
Legal Company Name: VIRELO LLC
State of Registration: New Mexico, United States
Website: https://pawvitamin.com